Introduction

We appreciate the trust you place in us when sharing your personal data. The security of that data is very important to us. In this document, we will explain how we collect, use and protect your personal data.

We will also explain what rights you have with regards to your personal data and how you can exercise those rights.

Within the terms of this Privacy Policy ‘We, Us or Our’ refers to Custom Guards Ltd. and ‘you or your’ is you the client.

Who we are

Custom Guards Limited is a data controller. We collect and process personal data to facilitate your shopping experience and our Sales service in providing you with our range of ceramic heater guards and spotlight guards for vivariums, terrariums or other reptile housing.

We are committed to being transparent about how we collect and use your data and to meeting our data protection obligations in protecting the privacy and security of our customers and website visitors.

If you have questions about how we process personal data, or would like to exercise your data subject rights, please email us at info@customguards.co.uk.

What information do we collect?

We may collect, store and use the following kinds of personal information:

(a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation);

This involves us using cookies and a third party service, Google Analytics, when someone visits our website. This information is processed in a way which does not identify anyone. We do not make or allow Google to make any attempt to find out the identities of those visiting our website.

Our cookies policy, describes in detail how we use cookies like this.

(b) Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.

(c) Information that you provide to us for the purpose of registering with us.

(d) Information that you provide to us for the purpose of subscribing to our website services, email notifications.

(e) Any other information that you choose to send to us.

Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) Administer the website;

(b) Improve your browsing experience by personalising the website;

(c) Enable your use of the services available on the website;

(d) Send to you goods purchased via the website, and supply to you services purchased via the website;

(e) Send statements and invoices to you, and collect payments from you;

(f) Send you general (non-marketing) commercial communications;

(g) Send you email notifications which you have specifically requested;

(h) Provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

(i) Deal with enquiries and complaints made by or about you relating to the website.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, PayPal. We will share information with them only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

Disclosures

 We may disclose information about you to any of our employees, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose your personal information:

(a) To the extent that we are required to do so by law;

(b) In connection with any legal proceedings or prospective legal proceedings;

(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and

(e) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal information

At Custom Guards Ltd we are 100% committed to protecting the privacy and security of our customers and site visitors and will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Custom Guards Ltd does not store personal email communications indefinitely; emails are deleted within a reasonable time frame subject to however long is necessary to fulfil the purpose of the communication. Purchase transactions via PayPal may be kept longer in case of a dispute.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential.

Policy amendments

Custom Guards Ltd updated this Privacy Policy in May 2018 to become GDPR compliant. We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your rights

You may instruct us to provide you with any personal information we hold about you.  Provision of such information will be subject to:

(a) The payment of a fee (currently fixed at £10.00); and

(b) The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by email at any time.  In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please contact us.

Custom Guards Ltd
Unit 10, Double Arches Farm
Eastern Way
Heath and Reach
Leighton Buzzard
Bedfordshire LU7 9LF
United Kingdom

Tel:  +44 (0)1908 639400

Email: info@customguards.co.uk